If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
The purpose of this article is to review and explain how to use the Tax Updates Wizard. Navigate to Employee Self Service > Tax Updates Wizard Click the "Start" button in the right hand portion of the screen The next screen will display options for the Federal W4, as well as any states that you might report wages in based on where you live and w
Navigate to the Payables tab and then the Payroll sub tab. Next, choose the Payroll cycle and the week in the calendar that contains the end of pay period. In the List view on the right, choose the Filter option in the Status column. Select the “In Progress (Ready)” box and click Filter The List view will now display only the Payroll records with a
Several enhancements have been made to both our Employee Summary and Employee Profile Screens that we believe users will find exciting and helpful. In the interest of privacy and in accordance with federal law, we are removing the EEO information from the summary. Along with this change, we have implemented some additional fields to the employee pro
Open enrollments support two types of messaging: a welcome message and email alerts. Please help us answer these questions to get open enrollment messaging set up. Welcome Message A welcome message is an optional feature that displays information to the user in iSolved when participating in an open enrollment. If you would like to add a welcome mess
To Begin the Enrollment Process, login to your Payroll account and click on the "Open Enrollment" tab The login URL is https://employdrive.myisolved.com/ . The Open Enrollment Tab should be visible in the left menu bar. Navigating through Benefits Enrollment You will begin the Enrollment Process on the Welcome Screen. This Screen show you the dates
In our last 7.14 release we added a Managerial Assignments analytics screen for Employees, Supervisors, Managers, and Job assignments. With our 7.15 Release we have added a new tab titled “Organizational Assignments” located to the right of Job Assignments at the top navigation bar. This tab will display active and inactive employees who are categor
isolved offers a built-in EEO-1 Report. In order for the EEO-1 Report to populate correctly in isolved, there are several components to configure and maintain throughout the year. Those components include: Jobs Gender Ethnic Origin Job set up in isolved Each person reported on the EEO-1 report should be assigned a Job in isolved. The set up of th
To Begin the Enrollment Process, log in to your isolved account and click on the 3 bars in the upper left of the screen. On the next screen, click on the heart icon and then "Benefit Enrollment" If you are eligible for Benefits Enrollment, you should see an announcement page that details your current Enrollment window. Select the Start button to be
New hires that are pulled in from the API will land on the Pending Employees Dashboard in isolved. This can be found under: Employee Admin Tools -> Employee Administration -> Pending Employees Once you select the Dashboard, a list of your New Hires will appear in the main screen to the right. To begin the hiring process, click on the three d
There may be situations where an employee has two Benefit Enrollment windows open at the same time. For example, someone hired right before Open Enrolment might need to complete their New Hire Enrollment as well as Open Enrollment, since the Benefit start dates could differ. isolved can support this scenario both on a desktop view and the mobile vi
Our 7.15 release has an exciting new evaluation that helps identify employee profiles that are missing important details from our predefined categories such as birth date, social security number, gender, and address. When selecting the “Data Requirements” category on the far left of the new user interface, two radio button sub-category options will
The purpose of this document is to provide guidance to client users regarding tax compliance with local taxing authorities. With over 7000 taxing authorities nationwide, tax setup can be one most difficult parts of onboarding. It is also one of the worst items to get wrong. We’ve created this guide to help you understand the proper setup for you